Common Questions
How long does setup take?
Most properties are up and running within 24–48 hours. Our onboarding team guides you through setup, data migration, and staff training. We handle everything so you can start operations quickly.
Do you provide 24/7 support?
Yes! We provide round-the-clock 24/7 customer support via phone, email, and chat. Our dedicated support team ensures immediate resolution to any issue — whether it's 2 AM or a public holiday.
Do you offer onsite training and support?
Yes. Depending on your plan, we provide onsite training for your staff and a dedicated account manager for the first 90 days.
Can I switch from my current software to HotelClimb?
Absolutely. We handle full migration — importing room inventory, rate plans, guest history, pending reservations, and financial data from your existing system.